Advice service demand rises amid housing crisis

Demand for Citizens Advice Guernsey's services rose in 2025, driven by a housing shortage and cost-of-living pressures, with client numbers and case complexity increasing [1]. The charity supported 3,043 clients last year, up from 2,991 in 2024, and dealt with almost 5,700 separate issues [1]. The average time spent per client increased from 51 to 54 minutes, requiring more than 10,000 volunteer hours to operate the service in 2025 [1]. Housing was the single biggest driver, accounting for over 1,000 cases affecting 474 clients, with rental and social housing in chronic shortage [1]. The service noted that "divorce and separation often add to the housing shortage, because the separated couple need two homes" [1]. Guernsey, a self-governing British Crown dependency with a population of nearly 64,000, relies heavily on financial services and tourism [9]. The island's distinct status means it faces unique economic pressures. The broader cost-of-living crisis, exacerbated by global events like the 2026 Iran war which disrupted energy supplies and triggered inflation, has increased financial strain on households [3]. Similar economic stressors have been observed elsewhere, such as during the Sri Lankan economic crisis where foreign exchange shortages led to soaring prices for basic commodities [4]. Citizens Advice Guernsey warned that with the continuing crisis, demand is likely to rise further, impacting those already struggling and those previously just managing [1]. Employment issues were the second-most common concern for clients, followed by legal and family matters [1]. The increasing complexity of cases underscores the pressure on local support systems as residents navigate intersecting challenges of housing, finances, and employment.