ScottishPower owes me £1,000 in solar panel payments

A ScottishPower customer is owed more than £1,000 after a 10-month delay in transferring ownership of solar panels and the associated feed-in tariff payments, The Guardian has reported [1]. The customer, identified only as DC from North Yorkshire, applied for the transfer 14 months ago after moving into a new house where the panels were already registered with ScottishPower [1]. The company, a Glasgow-based vertically integrated energy firm and subsidiary of Spanish utility Iberdrola, confirmed it had all required information 10 months ago, but no payments followed [1][6]. ScottishPower’s feed-in tariff transfer process can take up to 12 weeks, and its payment portal has been affected by system glitches, according to the report [1]. The company eventually promised £1,575 in backdated payments and a £200 goodwill payment, though a further month passed before the money arrived [1]. ScottishPower blamed an “administrative error” and stated that transfer of ownership should take eight to 10 weeks, with payments following within three weeks [1]. The Guardian, a British daily newspaper founded in 1821 and owned by the Scott Trust Limited, reported a similar case in March involving a widow whose payments were withheld after the company failed to process a transfer following her husband’s death [1][8].